SHIPPING POLICY

Last Updated: August 25, 2026

At Bin Nasim, we aim to make sure your order reaches you safely and on time. Please review the following shipping terms before placing your order.

Order Processing

All orders are processed after they have been successfully placed and confirmed.

Orders are generally processed within 1–2 working days. During sales, promotions, public holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you may receive a confirmation or tracking update through the contact information provided at checkout.

Delivery Time

Our estimated delivery time is:

Karachi: 1–2 working days
Other cities in Pakistan: 3–5 working days

Delivery times are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions or special delivery offers will be subject to the terms and conditions mentioned with the relevant offer.

Delivery Areas

We currently deliver orders across Pakistan through our designated courier and logistics partners.

Delivery availability may vary depending on the location and courier service coverage.

Order Tracking

Once your order has been dispatched, tracking information may be provided to you through SMS, WhatsApp, email, or another available communication channel.

You can use the tracking information provided by the courier to check the status of your shipment.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to:

Weather conditions
Public holidays
High order volumes
Courier-related delays
Incorrect or incomplete delivery information
Unforeseen logistical circumstances
Events outside our reasonable control

Bin Nasim is not responsible for delays caused by circumstances beyond our control.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please make sure your:

Name
Phone number
Complete delivery address
City
Relevant address details

are correct before placing your order.

If incorrect information is provided and the order has already been dispatched, additional delivery charges may apply if the shipment needs to be re-delivered.

Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery procedures.

If the customer is unavailable, refuses to receive the parcel, provides an incorrect address, or does not respond to the courier, the order may be returned to us.

Any additional shipping or re-delivery charges resulting from a failed delivery may be the customer's responsibility.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment must be made to the courier at the time of delivery.

Customers are requested to ensure that they are available to receive and pay for their order when the courier arrives.

Damaged or Missing Packages

If your package appears damaged, opened, tampered with, or contains missing items, please contact our customer support team as soon as possible.

We may request photographs, videos, order details, or other information to investigate the issue with our courier or fulfillment team.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, our applicable return or exchange policy may apply.